Customer Service – How important is it to your marine business?
14th August, 2009
‘Marine Host’ was successfully conducted for the first time in Australia at the Royal Motor Yacht Club Broken Bay NSW on Wednesday 12 August 2009. Nine marine industry personnel participated in the course. They rated the course very highly in terms of providing new skills and insights that will enable them to anticipate and improve their service to customers.
Marine Host is designed to enhance the customer’s experience and build satisfaction with businesses via excellent service provided by trained Marine Host staff. The course includes role plays and other interactive learning techniques. Case studies and examples from the marine industry work setting are used throughout the day.
The development of Marine Host has been carefully scrutinised by the Marina Industries Association of Australia Education Committee. The Committee has ensured the program specifically addresses the needs of the marine industry and that it is linked to bottom line improvement of participating businesses.
MIAA Education Committee member Karen Baldwin and General Manager of the Royal Motor Yacht Club Broken Bay said this first course delivered on the expectations of the Committee. “There will be some fine tuning of the course prior to its roll out around Australia but what we have already created is a ‘must do’ for all new and even experienced staff dealing with customers in the marina and wider marine industries” she said.
The next Marine Host courses are being held in the Gold Coast 9 September, Melbourne 19 October, Adelaide 20 October and Port Stephens NSW 24 October.
For further information and course bookings contact MIAA or visit the MIAA web site www.marinas.net.au